Dental Game Plan | What Your Staff Is Actually Saying

Dental Leads, Dental Contact Center

What Your Staff Is Actually Saying

By Monarchy Media LLC on January 19, 2023 at 4:24 PM

What our staff members are saying when they pick up the phone might shock you. Take a listen: [Call #1:] _-Operator: "Hello, yes? _ -Caller: Hi _-Operator: who is this? _ _-Caller: Oh hi. Trying to get an appointment today? _ -Operator: Yeah, okay. So what's going on? _-Caller: I need a filling or a crown on one of my tooth... yeah it's really bothering me right now. _ _Operator: Okay, um, the best I can do is tomorrow morning. _ _Caller: Uh, nevermind then, thank you very much. _ Operator: Uh, okay.

[Call #2:] _Caller: Okay, hello, can you hear me? _ _Operator: Yes, hi. _ _Caller: I was wondering if I could get a quote on how much a routine cleanup would cost? _ _Operator: A regular cleaning is $95. If we're talking about a periodontal condition, then it will be for descaling and root planing for four quadrants will be about nine hundred and twelve dollars. _ _Caller: How much? _ _Operator: $912. _

Now, this information is not typical, but it happens more than I think any practice owner would like to admit. You do not have time nor should you be reviewing these calls when you can be working on patients. It's our job to catch these problems and give you solutions to avoid situations like these. If you have questions, give us a call. We look forward to hearing from you.

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