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Dental Marketing, Dental Contact Center, Recall, Dental Leads

Dental Follow Up Systems

Most marketing programs fail in dentistry due to the lack of follow-up. Statistically speaking, to book one appointment, you have to follow up with the patient between seven to ten times. This is because most people are busy with work, family, and other life challenges, which is why 85-90% of unsolicited communication is ignored. The problem is that most dental offices only produce about 15-25 reaches per day. A reach is a phone call, email, or text message. At this contact rate, it would take 20 days to reach 500 leads and over 200 days to get to the 3,500-5,000 reaches it would take to get into the range of the seven to ten contacts per lead. Most staff members also give up after just one phone call, and only a few of them go up to three attempts, which is the reason why most marketing programs fail. To help with this problem, we created a predictive dialing technology that helps you automatically connect to patients. 

Our systems can connect to your dental software and any lead source, including landing pages, websites, and even postcards or mailers. The best part about this technology is that it dials four numbers at once and puts you in touch with the first patient who picks up the phone, saving you tons of time dialing, listening to ringtones, and leaving voicemails for those that don't answer the phone. At various intervals, they will receive emails and text messages that are personalized to your office. This messaging was specifically put together to help start a conversation and get these patients to respond, giving you a better chance to book an appointment. Here's an example of what most dental office emails look like. Our emails are crafted to fit your office and brand, with pictures and personalization of you and your office staff members. 

Here's what most dental office text messages look like, and again, are text messages that are personalized with pictures of your staff members and the ability to dynamically insert your patient's name into the image, which creates an incredible attention getter. Find out how you can use our powerful follow-up systems with automated email, phone, and text to help you make any marketing plan a success.

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