This is Why Your Staff Should Never Answer the Phone…

This is Why Your Staff Should Never Answer the Phone…

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“Hello, thank you for calling our Dental office this is Julie can you please hold.”  — Two minutes roll by like nothing… and !BAM! your potential NEW PATIENT is gone!

This happens more often than you’d like to admit.  New patients get stuck on hold all the time and end up hanging up because your front office is too busy and frankly may not care if you add more appointments on the books.

Look it’s not their fault, let’s face it these team members have to pull charts, answer phones, take care of billing, schedule future appointments, fill out forms, and probably a lot more.

Let’s not forget that on top of everything they have to do they have no real training when it comes to handling a cold market lead!  Why not let professionally trained dental operators navigate these new patient phone calls and turn them into booked appointments?

Now you can have these services as part of your very own Dental Game Plan.  Find out how by clicking here.