Monitor, Review, Train… Repeat

Monitor, Review, Train… Repeat

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Do you have the ability to record and listen to the interactions the members of your front office have with your patients… more specifically with potential new patients?  Listening to these conversations can uncover a lot of great opportunities for training and refining how your work systems, and if you don’t have time to listen, we will.

Every phone call that comes in on a daily basis is reviewed and graded, and each week our staff meets to review each of our dental operators in which their calls are openly discussed by management and their peers.  This kind of review keeps our team sharp and more than capable of handling all your new patient leads warmly and professionally.

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