Have you ever lost a patient and thought, “wow, what did we do wrong?” There is nothing worse than losing a patient to miscommunication or a misunderstanding. So a top priority of ours is to make sure we hear and listen to the voice of your patients.
Opening up forms of communication also helps you avoid 1 and 2 star reviews online in places you don’t want them. To get feedback we put in place a survey, and ask your patients about their previous experience at the office. Having this information allows us to take action quickly to save a potentially bad situation and salvage a long-standing relationship.
Saving an existing patient from leaving is just as good if not better than getting a new patient. Right?